Twice I have sent my hearing aids to the factory to have additional features added, and twice they have come back without the work being done! Each time I have to give them up and wait three weeks, only to have them come back untouched.
I am 89 years old and stone deaf without them, so sending them back and waiting yet again for three more weeks is a great hardship for me. I bought them over a year ago in September through Sears Hearing Center, University Towne Centre, 4675 La Jolla Village Drive, San Diego, CA 92122.
Mr. Harry Novak is the specialist there, and they have been very nice to deal with, except that when he sends the aid in to be worked on, it comes back not fixed at all. It's really inexcusable! How can that happen? Mr. Novak explains in writing what I need done, so it is really unexplainable. This last time I had asked for a button to be put on that will turn off background noise, which I wanted all along, and twice now I have not gotten it. He has to send my aids in again, but I need them and cannot give them up right now.
I paid this last time for the button to be put on one aid, and you took my money but sent the aid back without that addition. (A small repair was done, though.) A hearing aid company like you should never put me through this kind of distress! I was devastated this last time and felt I really should complain. Thank you.
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