How stupid is this! I received a replacement cell phone that has been locked by someone else whom had this phone and Sprint can't unlock and I tried calling for one hour to Asurion and they have their stupid recording that eventually hangs up on you not allowing you to speak to anyone. What a business! Oh, but if you are giving them business AT&T was able to pass me thru to talk to individual and now that I'm having problems with phone they sent they won't put me thru. How funny how business works when your giving them money they treat you well but when you needing something from them you get crab from them!
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