I am trying to pay my loan off, and they sent a payoff request to the lender I'm going through. The payoff was $3,000 more than it should have been. They cannot tell me why all the fees were added, but they say they are legit. I'm not getting anywhere with them, and they threatened to send back the payoff check that my new lender sent them and said they are not going to honor it because it was $3,000 short of what they say I owe. I have had rude customer service agents who are not willing to help me. I'm fed up with them. They money you to death.
Michele
Portland, Oregon
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