On system one, the evaporator coil leaked fairly soon after I purchased the contract, and the claim was refused based on pre-existing conditions (they refused to pay $1700).
On system two, the heat exchanger failed about 6 months into the contract. They refused to pay $2300, again based on pre-existing conditions. But every failure results from prior operations!
Their contractor (in and out in 10 minutes) could not even find the fire risk and CO risk on the furnace that my maintenance contractor (who took an hour) pointed out. I paid for a third opinion, which confirmed my risks and recommended that the heat exchanger be replaced.
I have notified the FTC for internet fraud, the USPO for interstate fraud, and the Illinois BBB.
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