This website is being put up after a year of frustration, conversations and general disregard for corporate responsibility. Further motivation came when they refused to replace my microwave, offered me $30 as a "goodwill" gesture, and threatened me with breach of contract and legal action if I disclosed any of this information to anyone.
As you can see below, my microwave was ruined by a bag of ConAgra Foods, Inc. dba Orville Redenbacher's Gourmet Microwave Popcorn. The bag caught on fire, turned the inside of my microwave brown and smoked up my house. It was taken outside immediately, extinguished and then thrown in the garbage. Of course, the claims management services company (Sedgewick CMS), which is on retainer with ConAgra Foods, said that I needed to provide the burnt bag to verify my claim. Needless to say, that was not possible. I shared all of the pertinent information with them, jumped through hoops, sent the other bags with the box, etc. "Their lab" tested it and, of course, it popped wonderfully.
Mr. Redenbacher was a genius and built an amazing company through hard work, dedication, continual improvement and a passion for his popcorn. He was growing his own by the age of 12. I am sure Mr. Redenbacher was a very honorable man during his lifetime. If he was still alive, there would be no need for this site. He understood customer service.
My beef is with ConAgra Foods, who unfortunately bought the Orville Redenbacher Company in 1983. As usual, the corporate giant has lost touch with the very consumers that put the company on the map in the first place. All of this could have been avoided if they had just replaced my microwave. It would have cost a mere $115. Now this is being released to the media, and I am sure that I am not the only person who has had this experience. Please post a blog about your experience.
So, corporate bigwigs, what now?
If you have had a similar experience, or if reading this just inspires you as one man stands up against the Ivory Towers, drop me a line or please post a blog. Thank you for your encouragement and support. I will forward all emails to ConAgra Foods.
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