Tried to cancel a trip with bookit.com. Neither the website the phone numbers provided allowed any means to make a cancellation. An entire 4 hours was spend trying to communicate without success we finally tried to go around things by trying to make a separate booking. The call was answered right away but they could not/would no switch us to a supervisor and could only give us the phone number which we had already spend many hours trying to reach. A colleague of ours was finally able to get their 'live chat' to respond but was cutoff twice and a third time after some discussion of the request for cancellation was cutoff a third time without any confirmation. We presumed the 'live chat' people are in Tibet with no language skills.
We finally gave up and phoned the hotel (thankfully a Marriott) to cancel the reservation directly (finding out that 'bookit' had made a double booking) and a phone call to the credit card company to make a charge back. Highly recommend that everybody stay the hell away from 'bookit.com'.
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