I'm completely offended by Ideal. Like everyone I had been with Bresnan. I had a need to put in a phone-line to my support so that they needed to change me Ideal. The pleasant sales affiliate described that I'd have to alter the funnel bundle that I presently had since Ideal didn't possess the same deals. No major package, right? I registered to get a fresh station selection which was a few bucks cheaper than my present bundle and additional telephone support. It was all heading ONLY expense me $13.00 more per month on my payment. The sales affiliate guaranteed me that there have been no hidden costs, deploy fees for that phone-line or something of the type. The purchase affiliate cited the recent addition for the support might provide my payment to about $130.00 whole with taxes and costs. I normally decided. A couple of days later the support man turns up also it requires him 3 ½ HOURS to set up the brand new support since he was on-hold with Ideal awaiting customer support to assist him! I felt horrible for him but he eventually completed. The brand new support continues to be good nevertheless I've observed a substantial variation within the pace of my DSL. That is all only the start. I'd difficulty with Bresnan multiple billing me on my car-spend every month. It got 3 months to function it out and obtain a credit back again to my bill. I terminated the car pay and returned to spending personally every month given that they clearly had a lot of difficulty getting just one cost from me. A couple weeks following the last payment problem is after I required a house phone-line and changed to Ideal. I received my first statement also it was $370.51. I had been surprised. I named Ideal obviously and was provided a-line of garbage about spending Bresnan AND Ideal incomplete monthly obligations for changing my support plus they added again on that $215.00 credit that I'd been provided! I used HOURS about the telephone with “customer service” attempting to clarify the problem towards the sales affiliate. She simply kept wearing down all of the costs. No actually she simply kept saying all of the costs after which had the nerve to express “I’m sorry you don’t understand.” I experimented with talk to a supervisor however the sales affiliate simply kept saying himself concerning the statement again which she'd mail-me a dysfunction. HAHAH! Number 1 – the sales affiliates have to WARNING people concerning the “charges” they're likely to observe on the statement which are totally phony and become ready to spend equally Bresnan AND Ideal for a minumum of one month and also the Ideal expenses another month ahead of time which means you will have to spend that aswell. I've been an extended position Bresnan client and that I am ashamed in the degree of support they're today “providing”.
0 comments