I changed to Mediacom last year having a really convincing salesperson called Tod, who offered me a good deal for just two years. After 24 months, I chose to change to a different supplier to save on-costs. I approached Mediacom 2 WEEKS before switching, and was informed they significantly have atleast a-one week discover & my consideration could be mentioned regarding internet/tv. I had been informed that my new supplier might contact Mediacom to remove my telephone themselves, to ensure that my house telephone number might be ported over. I had been also informed the consideration could be prorated for just one evening (the full time of termination to reset by new provider). I called Mediacom again, 7 days just before disconnection, to confirm that my consideration was to become disconnected about the specific day and was informed yes, it had been looked after. The day of disconnection folded around - my telephone support ceased the day of the planned change, prior to the specialist actually got here. Fortunately I still had my # when all was stated & completed. Nevertheless, I extended to get complete payment from Mediacom! I delivered a partial cost & wished for an updated statement, but that never arrived. I called Mediacom significantly less than per month after my new support had started and after getting a statement which was OVER $400 from Medicom! I spokewith a child called Abel who explained I'd togo in to the closest Mediacom office regarding my statement. I expected him why I really could not examine my statement within the telephone, stated my consideration was ended and desired to learn about the ongoing costs. He explained there have been records on my consideration, but he couldn't support me. I mentioned I Would named twice before and he really explained "Ma'am, you might have your records, but that doesn't imply you named in'. He proceeded to inform me there is nothing he might do, and so I needed to visit the closest office - I questioned why. Never once did he show that I'd to get back any gear for this workplace - he didn't note any gear at-all! I told him I had beennot likely to visit an office simply to examine a statement & requested he put up a scheduled appointment for anyone to arrived at my home. I subsequently noticed a press - he HUNG-UP on me! Therefore, I called back & talked having a lady named Jessica. She was excellent, explained she did actually, begin to see the cancelation info mentioned on my consideration, that my account was to become prorated, and he or she transferred me
Towards the Remove Dept. There, I talked having a Paul, concerning the modified bill - that we was to get in 5-7 days. Our next statement arrived in per week or 2 - also it WAS modified, although not towards the quantity anticipated... My new statement was OVER $1000!!! It described unreturned equipment, which I did so nevertheless have, but didn't obtain info on WHENEVER OR where you can return it from ANYBODY I'd voiced with, any moment I called in. The corporation may be the toughest - I'd noticed several horror tales about Mediacom but didn't have any problems till I'd to make use of their CUSTOMER SUPPORT, that was positively terrible!!! Think the horror tales people - and that I wish that you don't need to cope with the corporation!
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