Dear Friend/Ma'am,
On 8/11, I approached AccuServ to obtain charge estimates. After speaking using the consultant, I chose to create a scheduled appointment to possess my Sony Trinitron, mdl # KV32HS510 identified and fixed. Around. 5 - 10 minutes after holding up a restoration specialist named from AccuServ. He questioned when the energy brought was flashing of course if therefore, just how many occasions? That we responded, yes. It's flashing mainly 6 times as well as 4,5 and 7 times, intermittantly.
On 3/27, the restoration specialist reached my house. I had been anticipating the technology to operate a analytic about the tv, but rather he mounted a component. The tv appeared to be fixed, but 7 days later started to switch off alone again. That was the reason behind the phone call at first. I named AccuServ to record the problem. The technician arrived again. I thought now he'd finish a analytical, but again he mounted a component. He explained he did only a little study (Sony's site) on the web also it was recommended the previously mounted component be improved.
In those days I requested the specialist in regards to a diagnostic. He responded, "that many frequently it was the component essential to be changed based on the study (Sony's site). You will find 4 components with this circuit-board that may trigger this issue, but this is actually the most typical one." He than mounted the improved component.
The next day, it begins again. This issue was usually intermittant but was getting more of issue as time continued. Hence the support phone.
After I approached AccuServ this time around, I acquired the well-rehearsed presentation. Beginning with, "For Just Two or 3 hundred more bucks we are able to enable you to get ready to go, blah, blah, etc, etc. I ask why the technology did not execute a analytical? The consultant responded, "He examine the web site for tips and he did examine another component that was good."
Regardless of what I requested, the consultant repeated exactly the same talk. After 20 to half an hour, I recognized he had with all this talk often before. I understand, I am a slow learner.
I'm that I've been robbed without any where you can change. We invested $267.80 and also the tv nevertheless won't remain on.
Thanks for hearing
Truly,
H Howard
Hhoward@kc. Rr.com
AccuServ Bill # 47411
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