They claim to be #1 in customer satisfaction? What a joke. The majority of their reps are extremely rude and they talk to you like you work @ Directv and should know what they are talking about? Are you serious? I am sick of them and I am not going to pay to be abused anymore.
This is a lesson in checking your statements closely. I almost paid my bill with an overcharge of $64.59 for premium channels that I have not had since July. I called billing and you guessed it I had to be transferred to another department&then I would be transferred back to billing for the adjustment? Are you kidding me? No he was serious.
Long story short I was transferred to a "specialist" and she offered me a 1 time inconvenience credit which was less than my overcharge or I could get $20 over the next 6 months? I wanted the 1 time credit because I plan to cancel my service. However, it should not have been called an inconvenience credit because there is no such thing so why call it that? I do not like a play on words or trickery.
I asked for a supervisor because of this reps confusing offers. I spoke with an unpleasant Ashley who told me we were on the same page about the overcharge credit but we weren't. I wanted to talk about the offer of trickery that is apparently how they attempt to keep their customers but I am not stupid and not going to fall for it. After she continued to be rude I asked who her manager was and she told me "nobody is higher than her"? When I inquired on canceling my service she told me "she would be happy to help me with that all she had to do was hit a cancel button".
Now I am pissed. I am shocked at the behavior of a supposed supervisor? I did not say cancel my service I asked about the procedure. They claim to have 1 million new customers in the past year so I guess they do not need me but I have been a loyal customer since 2003 and I have had 6 or 7 defective DVR's in that period. Talk about an inconvenience but I have remained loyal until now.
I do not care that they claim Dish has lost 180,000 customers. Now they have only lost 179,999 because I am done with Directv.
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