I had been a Directv customer for 6 years when I asked to be upgraded to a HD Receiver. They sent me a receiver. When I tried to connect the receiver a message popped up on the screen telling me to call customer service. When I did they informed me that I needed a new dish, so I scheduled an appointment
For a technician. The technician arrived and told me the new dish which was much larger didn't fit on my balcony in the city and didn't get "Line of Site", so I cancelled my account and returned the receiver. A month later I received a bill for $413.84. I called and they told me I broke the verbal (which is questionable legal practice anyway) contract because I didn't complete the 2 year service. I wrote them two letters and called them over 20 times, and every time they told me it was a valid charge. There were four or five representatives who told me that I shouldn't be charged, but they said they were powerless to do anything about it. One person who seemed to try very hard was a person by the name of David in "Retainment". His DirecTv employee number is #413235 (his manager is named Basil). HOW COULD IT BE A VALID CHARGE WHEN I WASN'T ABLE TO EVEN USE THE EQUIPMENT THEY PROVIDED ME AND BASED THE CONTRACT AROUND...
Now they have a collection agency calling me twice a day, and I am left helpless. I will probably get a bad mark on my personal credit report because I cannot in good conscience pay hard earned money to a company whose engaged in fraudulent practices.
UPDATE: After almost a year a collection agency is still bothering me up to twice a day trying to collect these unfounded charges. Do not do business with directv!
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