Direct TV is the biggest scam on the planet. If you are looking for great customer service, accountability and an overall great product, Direct TV is not the service for you.
First, their techs are perhaps the WORST ever. DTV fails to let their customers know that they "contract" their services out to installation companies, so if the job is not done correctly and you find out after the tech has left your premises, shame on you, because it is your fault, not theirs. When I questioned the techs about why I could not receive HD service, each one of them had a different excuse. I had at least 3 techs come to my home, and the last one showed up dressed in a button-up shirt, jeans and loafers AND he used his personal Lexus SUV as his work vehicle!!!???
In the end, the reason why I could not get HD service was because the tenant who lived in my residence previously had satellite service (before HD was available). When the initial tech came to install my HD service, he decided to be lazy and use the old satellite dish that was on my roof instead of installing a new dish in a different position that could gain the services that I initially ordered. The tech in the Lexus SUV finally told me that, but he did not have the tools to install a new dish for me (surprise, surprise). When I tried to reschedule through DTV's customer service line, they said I had to wait 4 WEEKS!!! So in the end, be careful not to let the technician walk out the door until you fully KNOW what you have. If needed, go on the roof with them to make sure that they are telling the truth.
Second, check their customer trial periods. Usually a company will give a customer 15-30 days to try out their product without incurring any disconnection fees, BUT since I live in the District of Columbia, this rule does not apply because D.C. is not considered a state. I inquired about this with 4 DTV representatives, and all of them could not give me an answer until I finally reached a rep (#5) who was fully vetted about DTV policies, but by then it was too late and did not matter for me regardless.
Third, DTV bills customers for EVERYTHING, even services that they do not have. During my brief 3 month stint with the company I had to call them at least 9 times to get my billing taken care of. Since they have call centers all over the world, their main communication is through their electronic "note" system. So pray that the representative writes everything down, because if they do not, then it is like you never called in the first place.
Overall, DTV is not all that it is hyped up to be. Their commercials are overrated, as are their services. If you are looking for accountability and a great service, definitely look elsewhere!
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