January 8
Customer Service
Directv, inc.
P.O. Box 6550
Greenwood Village, CO 80155-6550
Dear Sirs:
Would you pay for a service you are not receiving? I think not. That is why I am writing to you. I am a retired person living on a fixed income and switched from Comcast because I thought you would be a better deal. I was mistaken.
I have had Direct TV for a little more than a month and have had to call you six different times now. I told Pam today that I want the boxes sent so I can return your equipment and want this disconnected with no charge or I am filing a lawsuit for repairs to my home, for lack of service, and stress.
1. The initial installer came, busted through my concrete basement wall and ran a wire that hangs down into my family room to hook up the TV there. It was the best he could do according to him.
2. The initial installer hooked up my bedroom and the TV came in black and white. He said it was the best he could do.
3. I was supposed to get up to 4-6 hookups for signing up but did not because this guy had to get home to dinner. He told me and a friend who was visiting that his wife had dinner ready. He did not show up until late evening. I was told to call again for my other hookups.
4. My service went out and I was told I had to wait 5 days to get someone out. The service came back on the day before. I was expected to wait 5 days for service. Not acceptable. I did wait and finally got the bedroom TV to work after somebody came again, however, a line is draped across the back of my home like a clothesline. My new siding has holes in it.
5. The initial installer put the dish on my brand new roof when I had asked for a pole in the yard. I just had this roof installed this past summer. Now I have a dish sitting on my new roof. Who is getting that off and fixing my roof now?
6. I made another appointment and was told I would have to pay $300 to get my living room hooked up. I requested a supervisor. I was told by a “Tyler” he was sorry for all my trouble and a supervisor would come out to my home today, January 8th, between the hours of 8-12. He told me the supervisor was not on a schedule and would probably be here at 9:00. Nobody came.
7. I am an organist for funerals, as well as a substitute teacher. I turned down 3 offers because I sat at home and waited for your people.
8. I have a TV in my living room that is not hooked up that I can not watch. My other bedroom hookup was never done. I only can see TV now from my family room with the wire hanging down and the hole in my wall.
9. I called twice today, the second time speaking with Pam. I told her the story again and I want disconnected and for her to send me the Federal Express boxes so you can have your equipment back. She was not nice and told me I had to pay a penalty of around $400 for disconnecting. I protested and told her I never received what I was supposed to get. She is still sending me a bill. I already asked my attorney and was told this is unilateral and benefits only you and not me.
10. I called my credit card company and cancelled my card so you can not charge me.
11. I called Comcast and they are reconnecting me at the pole for $104.48.
Your company is absolutely terrible. I have damages to my home., wires hanging, no TV service in two rooms, your people treated me like crap, I had to wait about 5 days every time I called back to complain, the supervisor never showed up, I could not even see your service during our last ice storm, I went nearly 5 days without any TV, and you want to charge me? I think not. I am out repairs to my home, having someone come and redo my roof taking your dish off, and I am out income.
If I do not hear from you in two weeks, I am forwarding this letter and my documentation to the following: You are not stealing from me without a fight.
Attorney General State Of IL
Aarp
Better Business Bureau
If you do not write me off totally, I shall be forced to file suit to get your company to leave me in peace.
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