I have been trying to get a service call for more than three days now. The cable that was run from my neighbor's yard, from the cable box, across his yard and through mine from side to back to opposite side has never been buried like Cable One said they would. When I try to call to get it taken care of, I CANNOT get a live person. When I finally do, I am told that I need to call my local Cable One and talk to them-via the same d#@* telephone number that I just called!!! I try again and all I get is a recording of hours and location, then IT HANGS UP ON ME!!! I cannot get a live person. NOW, the cable has been run over by a lawn mower and has exposed but not severed copper wiring-this means that I still have a live current (and I do as I still have service) runnig through this exposed copper wiring. Now, I finally get someone who says, a service tech will be to my home w/in 48 hours-guess what? No one shows. I finally get a live person again and am informed that there was never a service call scheduled but she'll have someone come bury the wire! Listen to me! I have to tell this woman again, EXPOSED COPPER WIRE WITH LIVE CURRENT!!! So, then she gets all mad with ME for being mad at them! Well, then find a reasonable company to work for!!! So, we shall see if anyone shows up.incidently, I have also submitted requests for a call for service via the internet site... I am waiting...
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