SureWest was my local provider for phone, internet and cable. I had signed a contract with them to provide me these services. When I bought a new house and was moving, I called them to see if they provided service in my new area (same town) and they said they did not. They canceled my subscription (at my request), said they were sorry to lose me as a customer and told me where to drop off the cable equipment.
I was told the drop off was open on Saturday and Sunday and given the hours. I went on a Sunday within the hours I was told and the place was closed. There was a sign that said 'Closed Sundays'. I had to return on a Saturday to drop off the equipment and was told that the phone support is open but not the drop off. The woman apologized for my time.
My main complaint, however, is that I shortly received a bill from SureWest and was charged for 'early termination' of my contract... I called the SureWest office and explained that they did not provide service in my area so how could I continue with their services? I also said that I was not told of the early termination when I canceled. Of course, I wouldn't have sold my new house so I could move back into their area... It just seemed illegal to hold someone to a contract when they move and the service is not provided in the new area. The customer service rep told me she would check with a supervisor and call me back later with the answer. I was called back shortly and was told that I had signed a contract and they had a right to charge an early termination fee even if I had moved to an area where they do not provide service.
So, rather than face collection charges, I went ahead and paid the bill. I also told them I would let anyone and everyone know what a ripoff the early termination fee was... So here I am.
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