This is a company to be wary of. On June 10 I ordered a set of DVDs — quot;Car 54 Where Are You (the TV show). The only place I could find them was TV Addicts. I ordered using my Visa card. Later in the day I got an email saying the "card didn't work, to use a different card or try again, or contact the credit card company. I tried the card again—it is valid and isn't over the limit or anything. The same message—card doesn't work. This morning, I get two emails—the card worked and I was being shipped TWO (2) OF THE SAME DVD SET! I called the 800 number and got some Indian named "Jeff" who (though he couldn't speak English well) told me that "Yes, the orders are through and are shipped!" I told him I had contacted Visa earlier and that both had been charged to my account and I wanted one removed. He said he would do that. Later today (June 11) I get two emails saying the orders had been shipped. He told me that they had contacted the Canadian post office prior to shipping, that it was a standard procedure. I said I only wanted one set, he said he would "take care of the problemo!" He told me to call back "July 2" to check the status of the order—Three weeks from now! Okay. that's fine.
then—and this is the kicker—i get two emails saying the dvd sets are back ordered! Un-fucking-believeable!!! So I call the 800 number again, sit on hold for about seven minutes... Then (you guessed it) Jeff answers in his inimitable broken English. I explain things. He says remember what he said "that morning: wait until July 2 to call!" I said I would not wait—he told me TWO HAD BEEN SHIPPED and now the order is back ordered? I go to the email sent me and clicked the "cancel and refund" hot button and get a message that "the refund option is not working—that I would have to call customer service!" Jeff says the request to cancel the one order is "pending" and that I should be patient and that the "orders have been shipped"—despite what the emails said!
I would never—never order from these idiots again—no matter how good the deal seemed to be!
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