I have been a TiVo customer for 11 weeks and I’m utilizing the HD DOCTOR with two Medical Atlanta wire cards supplied by Cox Communications. On four events inside a six-month interval one or both of my wire cards have must be changed by Cox. Every time this occurs we reduce the chance to determine many applications we believed were being documented – then we reduce our support for that three times it requires for Cox to help make the fix – after which somebody must be house for 3 or 4 hours awaiting the technician. To express this is definitely an trouble can be an exaggeration.
We're not familiar with purchasing cheap gear with unreliable performance. Your lifestyle is very the alternative which insufficient trusted support from the bit of TiVo gear or Cox Communications is extremely annoying. I don’t understand whose gear reaches problem – Cox claims it’s TiVo and TiVo claims it’s the Scientific Atlanta cards. I think it is difficult to genuinely believe that with the cable customers utilizing Medical Atlanta cards and TiVo within this nation that the incompatibility between both of these items could be accepted.
When The issue is by using TiVo, I'd enjoy some evidence of that from Cox to utilize against them to drive their quick answer. When the difficulty is by using Cox as well as their Medical Atlanta wire cards, I'd like a complete credit for my membership costs for that previous 6 months and also to understand what has been completed to solve this problem. I’m fed up with being in the centre and spending top dollar for totally unreliable support and submitting my home to these irritating frustrations.
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