Beware! DirecTV has turned into a lying, scamming company. Called us to say 'we need to replace your HD receivers or you won't be able to receive HD channels anymore'. We said 'okay, whatever you have to do'. The guy showed up 4 hours late, did the job, NO work order or any other paperwork. Now we find out that since THEY NEEDED to replace our boxes, that means they get to add 2 years to our contract! No mention of this EVER until we called about an unrelated issue of not being able to receive any HD PPV's... Which as we found out is a 'known issue' of the new boxes.
DirecTV has turned into a SCAM. Too bad, as they were once a good company. When we spoke to several of their call center employees (all outsourced to other call center companies, so don't bother trying to reason with them, because they really don't care about DirecTV), they told us there was nothing they could do and told us to write a letter to a PO Box in Colorado, even though DirecTV is located in California.
SCAM, SCAM, SCAM. I would've expected more from a so-called respectable company. They are particularly stupid because if they had simply TOLD US that installing the new boxes would add 2 years to our contract, we wouldn't have had a problem with it, but THEY LIED TO US, telling us 'They needed to replace the boxes so we could continue to see HD channels since THEY DECIDED TO CHANGE SATELLITES'.
The employees we spoke to all had different stories, but here is a list of the MOST HORRIBLE...
#1 Most Horrible: Tiffany - employee #303711
#2 Most Horrible: Telena - employee #410403
#3 Most Horrible: Delisha - employee #412584
#4 Most Horrible: Jerry - employee #403725
What a SURPRISE:
In December the U.S. Federal Trade Commission imposed a $5.3 million penalty on DirecTV for its violations of federal telemarketing regulations. It was the largest civil penalty the FTC had ever announced in a case enforcing any consumer protection law!!!
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