I'm a person with main $ deals including soccer package, redzone package, all film stations and HD tv. I'm not able to purchase payperview in the online selection on the site. I named to ask the differences of the selection online and that I was used in many individuals. I talked to Carlos who couldn't assist me on 11/22 at roughly 11 P.M. He moved me to Carla. She recommended me the payperview selection isn't correct. Soon after we mentioned alternate methods to discover correct payperview entries, all really annoying, I requested to consult with a supervisor. I had been positioned on store for roughly 10 mins. She subsequently stated a will-call me back, but never did. I called again on 11/23 and was store for five minutes.
I waited until roughly 6:30 P.M. To contact again. Luis moved me to Lisa who had been extremely unsympathetic. I discussed that used to do not decide to replicate my criticism towards the supervisor consequently I'd not reveal the problem together with her. She put me on-hold to get a short time of period after which educated me that I'd not have the ability to talk to a supervisor. I will keep my contact info along with a supervisor will-call me back within 24 hours. I spend a lot of cash to become handled like this! I called again following a second that I required to relax and achieved an extremely good guy, Ron. He apologized and empathized with me. He didn't appear uncaring whatsoever. He accepted that I ought to not have an issue speaking having a supervisor and again apologized for my trouble. He put into my consideration a $5/month discount for a few months and another $5/month discount for that next a few months for my trouble.
I'm still processing this criticism since I don't think you will find enough experts like Ron employed by Directv. Carla might have been just like useful, but she made a decision to provide me the runaround.in the last 4 weeks, I had been guaranteed 5 free payperview films, that we never obtained. I had been guaranteed that the return package might come after I improved my support to HD to ensure that I might return another recipient. I never obtained a container to come back the recipient; I had been billed for that previous a few months with support from the receiver that no further worked.
If there is a much better work around that provided the soccer bundle I'd go. I'd Comcast Cable for ten years as well as their customer support was terrible, thus the main reason I visited Directv.
I believe they ought to benefit me like a client and provide me anything more for my persistence. Particularly thinking about the amount of cash I spend them monthly, nearly $200! I really hope this criticism doesn't drop on deaf ears! For me, when they might have correct payperview entries about the tvlistings selection on the website, they must be ready to possess correct record about the payperview selection or take it off from their website. It had been correct the very first several occasions requested online.
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