History - I initially requested a Gene Simmons Family Jewels DVD box-set for $5 centered on a publishing from www.slickdealz.net (none of the is their problem, it had been a legit article) and anticipated shipping. After many weeks, nothing. I followed-up plus they ultimately accepted that it had been an incorrect article on the site plus they would not recognize the purchase. Today, it rapidly turned a of theory in my experience and that I responded appropriately.
Seethe mail line below and purchase From The&E Home-Video at your personal risk.
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Gem,
Cheers, but no thanks. Considering the fact that I've flat captured you men in a rest and also you still wont do the best point, the final thing that I am likely to do is provide you with MUCH MORE of my cash to obtain a merchandise which you OWE me within the first place. You folks are a bit of function, truly.
Your group specifically mentioned within the mail below that "Sadly, product #AH76855 - GENE SIMMONS FAMILY GEMS at $5.00 continues to be stopped and it is no further on sale. This can be as a result of number of factors, probably privileges settlement problems or producer supply." Obviously, "a number of factors" is definitely a secure disclaimer, however they did an excellent work of attempting to blame anything unclear like "privileges settlement problems" and "producer accessibility". Nevertheless, within the same e-mail, I am agreed to purchase the DVDs in a fresh (higher) cost, which negates everything. You then really declare that it is because of the proven fact that you folks screwed-up and provided anything available in your site and, after people requested it and your recognized your error, today you wish to weasel from the scenario.
Good. At this time, I'm more centered on the theory of the problem. If it was $0.25 more in the place of $25.95 more to obtain the DVD collection, I'dnot spend it. Main point here - A&E Home Movie screwed-up and today they WOn't repair the problem and would rather spout falsehoods and deflect interest problem.
No, it'll be cheaper and much more efficient (to alert others) to publish these details on criticism sites and deliver it-your rivals as another instance of What Sort Of&E falls the ball.in its reporting, in its development, in its revenue, in its customer support, A&E does not provide.
Thanks for that insufficient aid, the possible lack of follow through, and also the insufficient dedication to client satisfaction.
Greg
Original Concept
From: "A&E House Video"
To:
Subject: Re: Orders: Order #XXXXX
Day: Tue, 27 February 09:51: 44 -0500
Hi Greg,
Thanks for calling A&E Home-Video and Also The History Channel.
However, it was a specialized mistake that happened on our site. We provided the buying price of $29.95 towards the clientis who put their purchase on the internet at that time of the mistake.
Should you want to buy the Gene Simmons established at $29.95, please contact
888-423-1212 and we shall consider your purchase. Simply inform the broker you consult with that I've authorized the $29.95 cost for this.
Because The purchase was ended and didn't deliver from our factory, your charge card was never billed.
Regards,
Crystal
A&E Home Video
Customer Service Group
Original Message
From:
To: A&E Home Video
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