I requested 2 products (same product, 2 shades) on 12/9. Both products were in-stock after I requested based on the site. Following a week, plus they nevertheless hadnot delivered, I attempted to contact and may never cope with, and so I ultimately delivered a contact for their customer support with my issues about my products not shipping, requiring them by Holiday, and never having the ability to get through on the phone-line. I returned a typical type e-mail 24 hours later thanking for my company plus they are focusing on my purchase. Not just one problem or question answered. I named on Thurs 12/18, and was informed this 1 product had delivered on 12/17 and also the different could be shipping that evening. I did so obtain the first product on Fri, 12/19. On Sat, 12/20, the 2nd product nevertheless hadn't delivered, and so I named with much determination eventually got after dark "we can not manage your phone today concept" and got place in the on-hold line for around 25 minutes. After I eventually got a genuine individual, she explained that she could not stop my purchase. So when I questioned the things they were performing for clients with problems for example quarry, she provided nothing. After I pushed the problem, she 'provided' free S&H. Woohoo. Nowadays, I called back whilst the product nevertheless has not delivered, and after of a 15 minute store, I acquired a pleasing cs representative who did inform me they significantly underestimated their employment, plus they are having lots of problems around factory/delivery as well as their online info is updated just periodically because they possess the pc employees employed in the stores looking to get requests filled. She did stop my purchase and did seem truly apologetic. But, that's insufficient for me personally to actually make use of this organization again.
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