I tried to contact TWC several times through you website, I downloaded the Java etc. And still my message did not go through due to some "error.." How disgraceful that your own website frustrates your customers.
My problem:
MyTWC email accounts are constantly off line. I have called numerous times to get this fixed and the answers I get is "there might be an outage” or it’s your computer or I am transferred to another customer service person to start all over again. This happens because TWC customer service reps are so poorly trained they can't solve a simple problem much less a complicated one, that is why they move you on to another rep without telling you.
This has been going on for a year. If my email can't get fixed I will change carriers which I don’t think means much to TWC considering the way the company treats it's customers.
All I need to know at this point is can you fix it the email from going offline?
If so great if not I will move on to another carrier that might have better service in my area or at least take my problem seriously.
Please advise
Account ending in 0497 - 10025
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