Last August, due to Hurricane Irene we had to evacuate our timeshare in Newport on our first day. While a hurricane is an act of God and certainly not Wyndham's responsibility (we had no problem with the evacuation, made sense) it was what happened afer the hurricane was over that was the problem — and which I am still dealing. Two days after Hurricane Irene, I called our resort because we saw on the news that Rhode Island was barely touched by the storm and basically lost power and some trees, but the storm had pretty much moved away and not toward that state. So, we figured two days had passed, we'd see what was happening. I got the front desk and they said they do have power but that the fire system was down so they didn't know when people could be let back in. I had groceries, clothes etc. That had to be retrieved, so we set an apt. For me to make the 2 hour drive back to Newport and retrieve our belongings. Well, when we get up there we see the stores, restaurants, hotels and even the other Wyndham resorts are all open and functioning.
Long story short — I talked with more than 12 representatives and have written letters as to how with the nearly $2,000 we pay in Wyndham's skyrocketing maintenance fees our resort does not have an up-to-date efficient fire system. AND, since that was THE ONLY reason given as to why we couldn't get back into our resort — how was Wyndham going to compensate us — since this was their problem and not the Hurricane's?
They didn't offer to put us up at a hotel, or at another Wyndham resort. Their response was that we could "buy another RCI week for $279" — yes, you read this correctly. Their "compensation" to us being put out our entire timeshare week due to maintenance issues was to "offer" us to buy another week.
Reading about all the free tickets and dinners that Wyndham seems to have on hand for people that will sit through a sales pitch, I found it fascinating that they couldn't even scrounge up a dinner for someone who has owned with them for more than 15 years.
Bottom line — if you don't own — DON'T BUY WITH WYNDHAM. Once you buy, customer service and satisfaction is non-existent and they keep raising maintenance rates for NOTHING!
0 comments