We were staying in this hotel and we went for an Executive floor room. Crowne Plaza has been advertising the 'sleep advantage' program for some time now, but this hotel does not offer it in all rooms. Our room was not. The room was clean, but at least they could be honest and honor our request for a renovated room, but they did not.
Turn down service was an amenity on executive floors, but it never happened, I called the front desk 4 times and asked when it would happen, but nothing ever happened. Strike 1
They tried to charge us an extra $13.00 for an extra 'free' breakfast that we were told that 'was included for all room occupants', the extra person was only 17, and he usually only eats one thing for breakfast, like 1 croissant. I would only spend $13.00 on a croissant made by Paul Bocouse. Strike 2
I remember something that mentioned that there was a manager on duty 24 hours a day. This was not true. I had to wait until almost 8am to speak to one. All they offered to do for our bad experience was reduce our rate from $209 to $189. Not acceptable. I think it should have been reduced to $104.50 Strike 3.
I will never stay at this hotel again, and I will urge others to avoid it at all cost, as I felt that we were ripped off.
Liam
Toronto, Ontario
Canada
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