I delivered this to Great Mayan Dec 7th. I've not gotten any kind of respnse.
My name is Terre. Our child, Annie, and that I are Great Mayan owners. I actually donot understand my bill number but I needed to settle this criticism anyway.
About The 2nd of December I along with a buddy, Steve visited Ixtapa to get a week holiday. Me, primarily put round the swimming, for Steve it had been archeology images and background
At appearance towards the airport we achieved your worker Francisco Guzman. (I unsure of the right spelling of his surname) He agreed to signal people up to get a day-pass towards the Mayan. I told him no, like a participant I really could proceed if ever I needed, did not require a move. He did signal people up to get a visit to Isla Ixtapa to snorkel and eat lunch. He also closed us up to get a visit to Petatlan to determine some historical finds that were beaten up with a current rainfall which HE'D function as getting us there on his day-off since he'd not been there herself. He actually offered us a mobile phone so we're able to retain in contact just in case anything occurred. He also stated that easily had a need to contact anybody in the USA to tell them I came correctly that I really could make use of the cell for that also.
I gave him $134.00 US. (area of the cash was for that taxis to and in the airport). Francisco told us he preferred obtaining people cash since he'd get his suggestion when he transformed the money to pesos.
I called him on Friday to allow him realize that he offered us the incorrect charger and also the cell battery was nearly lifeless. He explained to simply transform it down and transform it back on Friday.
On Friday the 4th we achieved Francisco before the Tesoro Resort where we were remaining to visit Petatlan. Alternatively we wound up in the Loma Del Mar having a day-pass! Francisco stated there is a misunderstanding about our visit to Petatlan but he was off on Wednesday the 8th and he'd choose us up before Tesorois. Francisco then got the mobile phone and charger, he explained he would obtain a alternative to us. At that time he vanished! Not to be viewed again! Obviously we did not realize that in those days. Oh, simply to inform you we were returned the taxi cost, in pesos - 345.00.
We did make it towards the Isla of Ixtapa however another glitch. First that's whenever we understand that the folks at Loma del Mar had stored our paper-work for your day excursions we'd taken care of. Additionally if we desired to do alternative activities (snorkel, canoe, etc) it charge additional, the way in which Franciso had described the visit to us it had been incorporated. Hope we'd identified.
Therefore there it was Wednesday the 8th. Steve, my buddy was not feeling well (I believe they call it 'turista'). I transpired to request Francisco if we're able to transfer it to Thursday. Nicely to my shock Francisco was not there, it was his buddy Alan. I expected for Francisco and Alan stated nooooooo, it had been Francisco's day-off. But yes, we're able to do the journey 24 hours later. Satisfy him at 9am.
Okay, today it is 9am Friday the 9th, Alan has gone out top and that Iam not feeling nicely (a lot of cerveza) but this could function as spotlight of John's journey. Really the key reason he found Mexico with me within the first place. I told Steve I had been okay and revel in the visit to Petatlan. I understood really was getting excited about this visit.
Therefore do you want to understand were HE wound up? El Faro! Seeking him to register for many kind of holiday membership! Steve wound up walking back again to Toserois. We were never ready to obtain in touch with Francisco.
I've to inform you that I've never been thus dissatisfied in a business when I am at this time with Great Mayan.
I truly wish you fix this LARGE issue. This journey was an overall total washout (in the price of $2,129.80 US, this really is only for the trip and Tesorois) due to the method Francisco handled us.
I recognize this can be a small overdue to get a large observation but I am truly of low quality at worrying and desired to make certain I was correct and reasonable. You have to correct the MAIN issues developed by among your workers and also to inform me on which you're likely to do about this.
Jan 1st I've not noticed fron Great Mayan.
0 comments