I want to warn everyone about the fraudulant way we were treated in a recent transaction.
My daughter was planning a trip to the Bahamas for spring break for herself and three other people. She picked a travel package from Travelocity that included airfare and hotel. She filled in the box for the number travelling as four. She was given a price for airfare and hotel and found it to be a good one. She then booked with them and assumed the price was complete.
When she and her friends arrived in Nassau and checked into the hotel, they informed her they owed an additional $430 for two extra people, as Travelocity only does booking for double-occupancy.
I had to put extra money in her account as she took responsiblilty to pay, hoping to get the money back from Travelocity.
I called the company immediately and asked why this happened. They told me to email customer relations. It took over two weeks for them to respond. They said the confirmation email told her rooms were based on double-occupancy and extra people would be charged on arrival. Why wouldn't they just charge for two rooms when you plug in four? My daughter and I looked at the confirmation email later and saw nothing about double-occupancy.
I plan to call Travelocity again to talk to a higher-up, but I really doubt I'll get any satisfaction. This is a case of rip-off, and I'd like to see some legal action taken.
Thanks for letting me get out my frustration!!
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