I can't believe this. I just read the complaint from Marsha in Bridgeport, WV and I was floored. Just about everything she said in her complaint was said to me. Almost verbatim.
Guaranteed use anytime, anyplace. Here is Marsha's quote.
"I was reassured that I could use them anytime, anywhere in their resorts and would have no trouble getting reservations, even at the last minute. Well that was a joke. I have tried making reservations at their "all-inclusive" resorts, only to be told there is no availablity."
This is like deja vu.
I purchased a so called platinum membership which apparently is being treated as any other timeshare. According to the sales person, with platinum I am guaranteed to be accommodated anytime, even with a 2 week notice. They actually did this the last time I used it. (mmmm). Now they are saying this policy does not exist. I recently called to make my reservation which incidently I have only used once and it is around New Years. And was told that dates were not available. I find that curious because the last time we used it, we had the same difficulty explaining the "platinum" ownership. But after some phone wrangling, we were given the dates we wanted. This time I am experiencing the same crap as before.
Incidently, I live in the state of Florida and have the occasion of going down to South Beach. What I hae seen truly disturbs me. I place looks like a dump. Where is this maintenance money going? I spoke to the owner the time that I was down there and told me all these grandious plans. Of which none have occurred, including the ratty furniture on the front porch.
Furthermore, it seems to me that they are using this place to house their family and friends. How do I know it was family?) I speak spanish and I heard the conversations. I actually saw someone one hanging out of the window and another person eating rice and beans with Chicken. (Yes, I was close enough to see that)
One more thing. It seems that avoidance and difficulty in reaching someone in charge is their way of dealing with their owners.
Okay with that all said. I am ready to do whatever it takes to get what I was promised or get some resolution of this situation.
This is deceptive at it's best and customer service at it's worse. I am not going to give up my quest for justice. I have nothing but time and money on my hands. I am willing to use both to get what was promised.
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