I sent in an activation fee for $98.00 for the "Fabulous 7 Night Carribbean Cruise Awaits You" postcard, and then received an email via Paypal Incorporated that you took $70.00 on July 21st for the "You Flyaway Getaway Vacation" postcard, which I registered but did not pay. These postcards, 5 x 7 were given to my husband and I after hearing a vacation discount presentation down in Sacramento.
I called three times to get a hold of someone to talk to before I registered and finally got a hold of someone at extension 107 (after previously speaking with someone at the "Travel Center".
When I received the reservation documents in the mail about a week ago, it indicated that I needed to send Celebrity Productions $25.00 for each adult ($50.00) as a processing fee in the form of money order. It also included detailed restrictions for the Flyaway Getaway Vacation.
For the "Fabulous 7 Night vacation, it indicated that I needed to send more money.
Nowhere on either postcard does it indicate that any additional monies was required for a reservation/processing fee to continue the process on reserving dates for airfare or the vacation.
Both post cards state that persons would be responsible to pay (for both the vacation and the Round Trip Airfare) for two in the continental US" for taxes, service charges, fuel surcharges, security fees. These costs are understood, but not the "hidden fees" that are required.
Effective immediately I am requesting a full refund back for the $70.00 activation fee for the which was unauthorized charge via Paypal Incorporated and the $98.00. Activation fee for the "Flyaway Vacation".
I have called on three more occasions with no call backs on your end. I will file a complaint with the Better Business Bureau and the California Attorney General's office since I have not heard back from Celebrity Productions via four voice mail messages that I have left. I have also filed a dispute with Schools Financial Credit Union.
Please refund a total of $168.00 and send the check to 3180 Bentley Drive, Rescue, CA 95672. Your cooperation is fully appreciated.
Cc: Pay Pal Incorporated, Transaction ID: 99W46513S6339500A
Attorney Generals Office
Schools Financial Credit Union
BBB of Metro Washington DC & Eastern Pennyslvania (Washington, DC)
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