En route back from a weekend in Paris via squeezyjet, we got our hold luggage back badly damaged. The initial process of registering a complaint with hround staff at their Customer Services desk was easy, polite and reassuring. We were told to wait a wee kand if we had heard nothing, to ring a number we were given or email them.
After about 10 days we had heard nothing, so my wife called them. She got the 'engaged' tone then and on every other attempt for the next 4 days.in the end, my wife emailed them to ask when they were going to pay for her damaged suitcase and contents. She got a reply saying she would not be paid as she had not claimed within a seven day period and that the airport complaint "did not count"!!
This p'd me off so much I gave them one chance to pay and gave them 7 days notice of court proceedings... They didn't even reply!
I went onto moneyclaim. Gov. Uk and lodged a county court claim for about £30. Three weeks later I succesfully otained judgement and sent the bailiffs into 'easyland' at Luton Airport. We made a full recovery of our money, along with costs and interest.
I tell you all this story as a) I detest easyjet, and b) It is really easy to win against them in court as they do not even submit a defence or turn up - then just pay up. I figure it is because not many people actually bother to take things so far and give up, but with the internet its so easy to take this action and beat them at their own game!
If they, or anybody else has ripped you off and you can prove it rationally... Take them down!!
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