Usacomplaints.com » Traveling & Tourism » Complaint / Review: Access America - Bad Company Erro. #678368

Complaint / Review
Access America
Bad Company Erro

In January my girlfriend and that I got a visit as much as California condition to get a 9 time holiday we'd prepared for 2 weeks. We flew with JetBlue and that I chose to buy Entry America travelers insurance only for security factors. Throughout the center of our holiday I understood I had a need to alter the town where we'd be traveling out-of because we transformed our journey schedule around last second. I created the required modifications with JetBlue so when I returned home to Southern California I approached Entry America to be able to claim to obtain a reimbursement for that quantity I settled to alter my vacation schedule. Accessibility America mentioned that they'd just spend 80% of the quantity I settled JetBlue because it was a low-medical crisis, which I had been good with since that is what it mentioned within their plan. I posted the state and got two reimbursement checks fourteen days later, one for me personally plus one for my girlfriend.

After I received the inspections anything seemed proficient at first till I appeared my girlfriendis check and recognized they had all messed up her lastname. I quickly approached Entry America and informed their customer support consultant concerning the mistake. He looked up my state and recognized that certainly they'd created an error on her lastname. He was really apologetic about it and stated that they'd deliver me another seek advice from her proper lastname onto it, that they did. Fourteen days later another check comes, nevertheless her lastname was NEVERTHELESS wrong onto it. I named them again declaring the mistake wasn't fixed the very first time. Although about the telephone they moved me to someone within their check department. The person seemed really questionable and maintained calling me from the incorrect title within the telephone which actually frustrated me. I told him concerning the mistake they created and he explained, "nicely I can not think we really did that again." I told him, "nicely why otherwise might I be calling you?" The man mentioned they could be sending ANOTHER seek advice from the right title once more. I expected him, "are you confident it is likely to function as the proper title this time around?" He said yes. The check came fourteen days later which period it'd my girlfriendis proper lastname onto it.

This entire experience required 6 months to become created right ultimately and genuinely believe that is completely absurd. I am likely to think hard before buying people insurance with Entry America later on.


Offender: Access America

Country: USA   State: Virginia   City: Richmond
Site:

Category: Traveling & Tourism

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