Subject: Allegro Playacar Travelers, beware switch scam. When we arrived at Allegro Playacar we were told they had overbooked and our reservation would be honored at Occidental Grand Flamenco Xcaret. I told them we came for the beach and shopping in the area and that would not do. I had had the flu and was still coughing and to recover at the beach and to visit friend in Playacar. Natalye, the manager assured me that the beach was beautiful in Xcaret and if we were not happy we could check into the Allegro the following day. She showed me photos of the hotel on the Internet, and the picture showed a beautiful beach, so we went. Big mistake. There is NO BEACH, just rocks and a small man made "lagoon" that is filled with water from the underground river, not even salt water. The hotel is in the jungle! The water was so cold that people from Canada could not go in the underground river water. We were not happy being lied to about the situation and irate when we couldn't get into the Allegro. It was a total waste of a week, we go for the therapeutic effects of the salt water. Don't think this is an isolated incident, folks. They overbooked the Allegro by 50 to 100 rooms per night the entire week we were there, December 1-8. I think they did it to fill up the Grand Flamenco.in the event this happens to you, we talked to people who got tickets to the park, day passes to the Allegro, cab fare, etc. So, demand lots of perks. I was told that they were even putting people up at Viva Wyndham Maya in Playacar. They would do nothing for us and we are currently pursuing it through our travel agent. Now, the Grand Flamenco Xcaret is three times the size of the Allegro, so you have to take trams everywhere on the property. The televisions in the rooms are very small and the sound was horrible. They sprayed for bugs daily which made us sick. Kids everywhere screaming, no lounge chairs available at the man made beach. Service in the restaurants was horrible, we couldn't even get water or tea. They have no fresh juices, all made with sugar. Food was so-so, not as good as other all-inclusives. There was the smell of sewage everywhere, even in our bathroom and outside the restaurants. The soap container in our shower was broken and we reported it on arrival. It was never fixed it in the eight days we were there. This Flamenco hotel is in the middle of nowhere, $12 taxi to Playacar, additional $20 to the airport. When we went to the lobby to get in a cab to Playacar, this timeshare guy blocked our way and tried to prevent us from leaving! Very obnoxious. We spent $24 per trip and lots of wasted time going back and forth, just to hear they have no room for us!!! And that, the mgr. Was not there We came back feeling sicker than when we arrived due to the bug spray and being in the jungle with allergies from all the trees. Beware of Occidental anywhere. I have been traveling the the Riviera Maya twice a year for over 25 years and this is the worst experience I have ever had.
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