Do not use this company. And do not believe anything you read from vlad, the vice president. HE AND THIS COMPANY ARE A PIECE OF WORK (or is that sh! *t?)
My itinerary for the airline ticket I bought on August 20th had the wrong times for arrival and departure. The true times will not allow me to make my connection.
Wholesale-flights must have known this when they sold me the ticket. If not they must have surely been aware at least 2 weeks prior to my scheduled trip - I notified them by voice and email requesting that they correct the problem. But I got no reply via telephone or email.
When I confirmed my ticket with the airline on September 22, I was told the ticket was an illegal combination.
I then called Wholesale-flights and finally got somebody that would not "transfer" me (that is disconnect me) and they said it was my fault and recommended that I
1. Cancel my trip and rebook it for next month for the same fare less a $450 refund penalty for each of 3 tickets. But not to worry because my travel insurance would reimburse me. (After reading my insurance contract I have determined this is probably not true).
2. Cancel my trip and rebook right now for a 60% higher fare and take the $450 hit each on exchanging the tickets. Again not to worry because travel insurance would reimburse (see above)
Wholesale-flight refused to take any responsiblity for the mistake, alternately trying to blame me for not notifiying them earlier and blaming it all on a former employee. I did not buy the ticket from the former employee, I bought it from wholesale-flights.
I gave them plenty of notice that there was a problem, but they blew me off, wanting no part in fixing a problem they created.
This is the partial text of an email I sent on sept 8 to the agent (Michelle) who sold me the ticket:
Looking at Hainan Airlines website I noticed that the times are not the same as listed on this itinerary. The 4:00 PM arrival into Beijing is listed by the airline as 4:25 and the departure to Chengdu that the itinerary lists as 5:20 is scheduled by the airline at 5:15. This means the 1 hour 20 minutes layover stated in the itinerary is actually only going to be 50 minutes!
I doubt that 50 minutes is enough time to make my connection after claiming baggage, customs clearance and bag rechecking.
Please check into this possible invalid ticketing combination and take corrective measures (i.E. Arrange for the overnight hotel in Beijing and flight to Chengdu the next day).
There is still time for you to make this right.
The email bounced, so I called and was transfered to her voicemail (x301). I then forwarded the message to the contact address listed on the company website, "[email protected]" and to [email protected] (Vlad is the vice president and publicity officer). I got no response.
I have seen other complaints and warnings about this company using bait and switch techniques to cheat customers. Wholesale-flights may have moved beyond bait-and-switch to outright fraud.
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