I flew on Mexicana for the first time on July 25. Flying on Mexicana was the worst experience ever. When I first arrived at O'Hare airport in Chicago and went to the section for Mexicana airlines, no one that worked there spoke any English. I thought we were in Chicago, The U.S. They changed gates for the flights and everyone was told in Spanish. My boyfriend and I were just sitting there watching everyone getting up and walking away and not knowing why. When I asked the receptionist what she had just said, she started pointing and talking in Spanish. How can an airport in the U.S. Hire workers that don't speak a word of English. When we arrived In Mexico City, the Mexicana workers were just as bad. We were sent to five different gates before we figured out on our own which gate our connecting flight was leaving from. Coming home on Mexicana was even worse than going. We waited in line over an hour to check in and the lines were short. When we finally got to the front of the line, everyone stopped checking people in and looked as though they were panicking and trying to correct something. There were about eight people surrounding two stations and none were checking anyone in. When we finally got checked in, once again we were directed to several wrong gates before we found the right one. The connecting flight was delayed over an hour and to date I still have no clue why. While boarding the connecting flight, we were one of the last to get on. My boyfriend, who is African American was the only one boarding to get searched, both body and shoes. Once again, no one spoke a word of English, so I had no clue what they said. Upon arrival back to Chicago, we waited for our luggage only to realize neither bag was there. As I went to talk to someone, they directed me elsewhere, because once again, they didn't speak English. The two claims workers were already taking claims from people. I was next inline. However, more people walked up and the young Mexican man took all of the Mexican families before helping me. I had to wait over an hour, while he continued to help people before me, even after I stated that I had been next. I couldn't believe I was even witnessing over ten people complaining about lost luggage for a single flight. While making the claim, he asked for the bar code from the suitcase. It was then that I realized I never received one when checking in the bags. He then told me there was nothing he could do. I refused to walk away, so he agreed to fill out a claim but said I would probably not receive my bags. I was outraged. I would not receive my bags because of all the mistakes the Mexicana airline workers made. The man at check in never gave me the bar code, and someone in the lugage failed to put my bags on my plane and I'm supposed to suffer for their mistakes. The next day I called the airline several times. After about the tenth time, someone finally answered. I was told they had forty pieces of luggage on the way, to call back in an hour. Forty pieces of luggage, someone misplaced. How do you misplace forty suitcases? I called back in an hour and the same woman said they were now sorting through the forty suitcases, to give them another hour and someone would contact me. Of course, no one did and when I called, no one answered. I arrived Thursday evening and Friday evening I still didn't have my luggage, which contained many of my personal items that I needed. Saturday morning I received a phone call that my luggage was found and they would be dropping it off in a few hours. I opened my suitcase only to discover that all my lotions were everywhere. They were in secure bottles and in a ziploc bag, which makes me wonder what they did with my suitcase. All of my expensive dress shoes were smashed. They were not smashed going because both times I had packed them in the suitcase in a way that they wouldn't and shouldn't have gotten crushed. My souvenir, which was a glass sand candle, was melted, which of course implies extreme severe heat. The lotions wouldn't have been spilled everywhere if my luggage had been handled with even the slightest of care. The whole experience was horrible and worrying for over a day if I would ever see my personal effects was extremely stressful. I will never, as long as I live fly Mexicana airlines again, nor would I recommend it.in fact, I feel they should close it down all together as all there workers have proved to be incompetent.
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