When traveling to Singapore - I thought I would try to save a few bucks and fly with a budget airline - Bad Idea. Going there, From Thailand to Singapore was uneventful - but on the return flight - I was at the airport in Singapore over an hour before my flight left. The boarding of the aircraft was not supposed to start for another 45 monutes - But they had closed the Ticket window already - I was told to go to another counter where I was made to stand waiting for 15 minutes as emplyees took cell calls and ignored us - (I was not the only one left unable to get my return flight) Next - I was told there wa no way to get on board I was too late - when I complained that boarding had not even begun - I had no bags to check - they just said - I could get the next flight out - They told me it was already impossible now to make my flight - As I have been to Singapore Airport a few dozen times I still complained and I told them I knew where the boarding gate was and it was less than 300 meters from the entrance-
Nothing mattered - they insisted I was the one in the wrong - that I was not in the "correct line" (I suppose neither were the four other people that were forced to buy new tickets-) Oh yes - you need to pay now - your ticket now Invalid! - Thai people like to smile when they are screwing you - I have seen this game for years living in Thailand - ok another 80 dollars - (the RT ticket was only 75$) now I am paying double - ok - I know there is no way out and I should just bite my lip and take the fall - untill I am scheduled to leave on the next flight - first - they announce a delay - only half an hour - but we remain in the holding area like cows - then another delay - one hour - so some of us go for a soda or a walk - we return and go through securuty for the thrid time - guess what? Now afet waiting for 2 hours - the flight is completely cancelled - we are told they will pay for our lunch and to go to the food court - but no one there will take our boarding passes from this airline - it seems they don't pay their other providers as well-
Lastly we are told a flight will leave at 3pm - a full 5 hours late - now please remember, I arrived at the airport after leaving my hotel at 0530- at 0600 for a flight out at 0730- at 0620 they closed the wondow so I have been at this airport for 9 hours.
We leave - no appologies - no free snack - no reason our lunch was never paid for - just sneers and smiles as they feign a misunderstanding - Leave it to the Thais to never appologize for anything - and they will make you pay through the nose for the privilage of being in the wrong - believe me - it aint worth fighting about-
just don't patronise this "Jet Star" airline if you know what's good for you - you'll end up paying double for a RT ticket that you can get on another budget airline.
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