On Aug. 6, I made a 2-night reservation at Home-Towne Suites hotel in Bowling Green, KY. I was at the hotel the nights of August 7 and 8, checking out on the morning of Aug. 9. When I booked the prepaid reservation, my credit card was charged $131.78. However, when I checked out of the hotel, my receipt indicated that the sum of $95.18 had been charged. Upon returning home, I e-mailed hotelsbychain.com. I received a reply today, Aug. 10, from "Satvir S. Customer Service Specialist." In the e-mail I received the following explanation:
Thank you for taking the time to send us an e-mail. We understand that the receipt or bill that your received from the Home-towne Studios Bowling Green showed a lower total than what you were charged by us for your reservation. You would like to know when can your expect the refund of the difference.
Our hotel partner disclosed a rate to you that is not available to the public. Just like every other business, we receive reduced rates because we sell in large volume. If you compare our rates, you will find them to be very competitive. We strive to offer customers the best alternatives for saving money while at the same time maintaining profitability.
We apologize if you are disappointed with the difference in rates; however, we are unable to change or refund a part of the rate you booked through our website.
In the future I will make my own reservations and save the $36.60 difference. Consumers, be warned.
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