I am in the middle of my vacation as I type this in the morning with my coffee. This was the 5th year we stayed in the same home dealing with Surf or Sound, but this is the last year we will consider any house they manage.
The house is great; we love it. Unfortunately for us, Surf or Sound took nearly three days to get someone out to replace a light bulb. It wouldn't be a big deal, but it's the only light on the porch. Their statement to me was why couldn't I simply change it, but since I don't have a ladder, it was no-go. So the next evening, at 1:00 in the morning, I had to take my dog to the emergency vet. There's no light on the front porch and the light from inside was not enough to illuminate the porch for me, and I fell while going through the front door. Thankfully I didn't hurt the dog, and my elbow will probably not suffer permanent damage.
The other major problem for us was that the main shower was disassembled (I am not making this up). How can the house be marked ready with an obvious issue like this? Does the-turn around team look to see what's going on?
No house is perfect (nor do we expect it to be), but when the management doesn't care about safety issues it's time to go elsewhere, which we have already done.
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