We have to obtain the term out before more simple people get cheated. The Apartment Team and UVC have been in the procedure of creating 2 fresh hotels and also you understand what which means, they require more timeshare owners. If perhaps they recognized the things they market... That is all anybody wishes, no further, no less.
The Apartment Team or UVC doesn't appear to worry about their current clients plus they don't inform the reality within their sales presentations. We've attempted to repair our difficulties with just about everybody using the Apartment Team and UVC plus they did practically nothing. Below is our unique problem delivered to UVC and also the Apartment Team. Because worrying, all 3 of our recommendations which are joining us in a few days in the home were named in the last evening and advised that they're "ineligible for that recommendation plan since they're touring around" - so that they aren't any longer being provided the round trip transport to/in the airport/resort or even the $300.00 in resort credit - retailiation? That are these folks? Must we hesitate whenever we appear on Sunday? Stay tuned
To create things worse, nowadays I get my UVC publication within the email where they're marketing their "recommendation plan" and declare that recommendations may remain for $25.00 per night. Why was I charged $987.00 to update my device to accomidate our "recommendations" which are joining people and just why did we've undergo a travel broker to guide one more evening in the resort when our trip was terminated and we were reserved on the trip the next day? (UVC stated these were sold-out and maynot support. What exactly precisely are we obtaining for that $17K we have invested plus annual maintence?
Background:
On August 4 while we were in Cabo San Lucas, we were contacted with a Apartment Team Senior Sales Consultant, Linda Salisbury, about a thrilling chance to buy a timeshare in a soon-to be created initial resort named Villa Del Arco. She asked us to visit the home and notice concerning the thrilling pre-improvement discount pricing being provided by the Apartment Team/ResortCom International. Ms. Salisbury subsequently forced us towards the home where we were proven the near future format of the resort (however under-construction) and an already-built and equipped 1-bedroom unit. Loving what we noticed, we subsequently lay along with Ms. Salisbury to go over the facts of buying a-1-room system at Villa Del Arco. Following would be the agreement conditions we were guaranteed if we bought and turned homeowners of the 1-room system throughout the summer months (months 18 - 43) for that price of, 995.00:
1. Two 1-room ocean-view/share view models for that cost of just one device - second-unit was named a "Gold Week"
2. Assured utilization of 1 1-room device for 2 months each year or 2 1-room models for 1 week every year.
3. Like a "Gold Member/House Owner" we'd possess the to utilize our "Platinum Week" anytime during our summer months.
4. Assured remain at Villa Del Arco during our time-slot or even the choice to utilize Period Worldwide to visit elsewhere.
5. Guaranteed operator concern concerns.
6. Assured operator concern updates to bigger models if offered at no extra price.
7. Assured extendedstay at maintenance charge charges.
6. UVC and Interval International membership.
7. Maintenance fees-not to exceed $602.00 per-unit each year.
8. Free resort shuttle service to and in the airport towards the resort.
9. Resort use is unique to timeshare homeowners and certainly will not be accessible towards the open-market. It was told guarantee associate use, unlike other timeshares.
All seemed fantastic to us and we entered in to a deal and turned timeshare homeowners, spending money on our purchase entirely.
Problems in the starting:
Your issues started with this first try to remain in the home:
We desired to utilize 2 models for 7 days in July and were informed that due to the popular from homeowners, the Apartment team couldn't recognize the Next device. Following a large amount of worrying and run-around, we were ultimately given the usage of the 2nd device. We were likewise advised the free shuttle company wasn't yet being recognized and we'd to rentacar for that week at a price of $875.00 Upon introduction in the home we were place in models that confronted the swamp nearby (no sea/share view) as well as in the center of extremely loud building. We reported to associate providers plus they advised us that there is nothing they might do - the resort was out of stock.
After coming to the resort for just two times and continuously likely to the leading table to determine about being transferred, we discovered in the resort director the resort wasn't bought out as well as in reality models with sights were accessible although not for "timeshare homeowners" - the Apartment team just possessed 35% of the resort and people were out of stock. If we desired to buy models with greater sights we're able to straight in the resort at a price of $425.00 per night. It was obviously not appropriate and we instantly visited the associate companies table where we actually created a picture. We were rapidly transferred in to the kind of models we bought.
2008 reservation problems:
We selected not to holiday in the resort in 2008 whenever we were informed there is no accessibility for just two models - obviously a break of agreement.
2009 reservation problems:
Over this past year we arranged 2-1-room models for that week of 7/12 - 7/19 - we initially desired to holiday in August (not September) but actually arranging annually ahead of time we were informed it had beennot accessible - therefore we altered our ideas and created a reservation in July.
Soon after two distinct partners we all know were thinking about touring around and also to perhaps agree with the resort. We approached associate providers to determine about upgrading among our models to some 2-room to ensure that we're able to all match. We were informed the resort was sold-out and there is nothing associate providers might do about an update. We subsequently named the hotel and discovered which was not the case and 2-room models were accessible (again through purchase immediate in the resort) we additionally examined Expedia and Travelocity and affirmed there's accessibility. We approached UVC and were informed these models weren't open to us - the Apartment Team just possesses 35% of the home. We subsequently named the on site Apartment Team reservation supervisor, Blanca Montes, who established the exact same. After several telephone calls and risks, we could update 1 of our models to some 2-room at one more price of $987.00. So much for the affiliate system. 2 nights later we noticed in your Apartment Team site that people might of and really should of had the opportunity to update that device for only $25.00.
Subsequently in early July we we obtained a phone from Alaska Airlines telling us our return trip on 7/19 was ended and we were transferred to some trip on 7/20. We quickly approached UVC about incorporating one more evening for every device and were informed that people couldn't - the resort comes out. Understanding it was not the case (we named the resort and appeared on line) we started producing telephone calls everywhere. Even today this extra evening hasn't been solved and we've no idea where we're remaining the night time of 7/19.
Class Action Suit
Obviously we're not by yourself in being misrepresented by your organization/company reps. We were approached lately by a lawyer representing 48 additional Apartment Team/Villa Del Arco home owners in regards to a class action break of commitment suit that'll find complete price discounts. We've our very own document recording anything in addition to the videotape in the sales presentation.
It has become the largest headache and perhaps the largest expense error we've available. We've invested numerous hours attempting to use your organization and also have no option but to maintain our reservation this season, but nonetheless require one more evening. We also don't experience we ought to have experienced to pay for the extra $987.00 for that improved device because we're getting people that are put up to listen to your sales presentation. We also don't yet understand how we're dealing with/in the airport towards the resort - evidently your taxi company is "nevertheless unavailable." (current position: we arranged on own ultimate evening via a travel broker - UVC nevertheless could not support us)
We anticipate reading what your/your organization programs to complete to correct this case and have that people obtain a contact back within 24 hours. We'd also prefer to let you know our family lawyer may also be in Cabo San Lucas exactly the same week we're there to complete their own analysis on our account. We WOn't be studied benefit of as well as experience an accountability to make sure this never occurs to other people.
Truly,
Ernest and Terri Silva
Member #: 16-25063
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