Jeri Craine, General Manager, [email protected]
Festiva Hotels, Peppertree Atlantic Beach Rentals
PO Box 1068
715 W. Fort Macon Street
Atlantic Beach, NC 28512
Jeri Craine:
My spouse and that I are deeded week homeowners of 24f and we were browsing the week of May 8th – 15th… Many problems during our stay created us choose to not change to Festiva Points program:
1: We came following a three-day journey from New Hampshire to become informed that people couldn't enter our residence until 4pm. We ‘checked in’ after which visited our residence and proceeded to create from our vehicle as much as the doorway of our residence working that from the period we shifted anything up there we'd be-at 4pm togo and obtain our key. The washing team was completely completed with our building because they were sitting on the terrace below us smoking and giggling. I returned towards the table to obtain the important thing but still needed to delay another five minutes despite the fact that I told them in the table these were standing below doing NOTHING. Others were also waiting in the same period we were awaiting our key. This is actually the very first time within the four decades that my spouse has possessed the action that people weren't ready to obtain in until 4pm or later.
2: We organized two additional times via Expedia.com at $148.00 per evening and were informed we'd get a telephone call to let's understand when our ‘new’ space could be prepared to move into… (We were transferred to 31k) The table people obviously stated it'd be properly beyond the standard 10am check out period because they needed to clear 31k first and we ought to simply remain in our residence, 24f, till we obtained a phone to let's understand whenever we might transfer. At 9:40am somebody from housekeeping pulled on our doorway to express our fresh space was prepared and desired to understand whenever we were likely to be out. I informed her that people were underneath the requirement we were likely to obtain a telephone call also it could be properly after 11am. I informed her we'd be out and do the standard check out (demand an examination) by 11:30am once we decided. Around 10:30am we obtained a telephone call in the workplace to inform us 31k was prepared and that I advised her that somebody had previously pulled on our door. Evidently housekeeping wasn't designed to came to us however the workplace was to deal with it. Therefore we were completing providing up and clearing up, we shut the tones as another man from housekeeping was searching within our screen to determine if ‘someone’ was still inside. After my spouse waved at him, he explained to a different employee, yes, there are individuals inside. A couple of minutes later my spouse had only completed her bath and was strolling into the back room when she switched around to determine exactly the same guy searching via a little starting within the family room tone. This really is BS! As we managed to get towards the workplace to obtain our fresh secrets for 31k, and informed them of the event, there didn’t seem there is a lot of problem.
3: We shifted into 31k and my spouse and that I were resting about the sofa within the family room once the door was exposed. Arrive at discover, somebody from housekeeping was examining areas once they were washed and was ignorant that somebody had been within the space. We're able to enter 31k before 4pm although not our owned deeded residence 24f.
4: We place a load of washing within the machine (within our space) before we visited supper and returned and changed it towards the dryer and began another weight. 24 hours later we quit early for that atmosphere display at Cherry Level and delivered late within the day-to discover our washing hadn't dried. I named work many times as no body answered and lastly somebody from protection responded. I described how I'd two lots of damp washing and were informed that preservation might view it tomorrow. I advised them we were departing 1st part of the day and that I wasn't likely to be carrying two lots of damp washing up the western seaboard. Determine it out and contact me back. I obtained a call-back from protection who informed us to consider our washing right down to the washing area in the interior swimming and we'd be repaid each morning for that needing to people the washing area at checkout 24 hours later. At check-out, the lady in the table to us she couldn't provide us our $3.00 since she didn't have use of petty cash. However the individual who might could be in at 9am. We weren't likely to delay once we had 988 miles to operate a vehicle that evening. I ask her to truly have the supervisor, that’s you, contact me on my mobile phone that we quit the amount together with her. I never obtained a phone from anybody.
You are able to deliver a look for the $3.00… You've our target on document.
A number of things arrived at mind… We settled $148.00 for the space but still needed to perform a checkout process. Whenever we were remaining both additional times, we weren't there as timeshare homeowners, we were hiring an area as being a resort. However we were more scrutinized at our checkout examination of the 31k space than our owned deeded space 24f… At 24f she browse around to get a moment and stated ready to go… 31k was like obtaining the sixth level the way in which she addressed us.
Your action residence, 24f, has 52 homeowners that spend approximately $580.00 each year. That’s about $30,000 a year for that preservation costs on this 1 device however nothing continues to be enhanced or transformed previously year... That's also near to $120,000 previously four years… Again, nothing continues to be improved or changed… We lay for three hours within the revenue middle attempting to be offered factors for possibly $6,100 minimal or $10,800 to get involved with the ‘club’ by Bob Subevt (spelling?)… Why, we currently possess a deeded week with among the greatest sights within the entire resort... in a REDDISH week… We requested to determine a flat like mine, 24f, that were improved and there have been none to be viewed. All I've observed about Festiva is complaints, complaints, and much more complaints about how they would like to change everybody to factors and all of the advantages of it. We've friends that also possessed two deeded months in Peppertree and changed to factors and also have not discovered that it had been because it was offered for them before they committed to Festiva. If Festiva is really an excellent organization, why doesn't it display at Peppertree. My spouse noticed exactly the same demonstration space in Peppertree III the prior year while coping with the ruthless revenue such as the ocean-view from our residence would be-gone simply because they were setting up a cafe on top of the dune. And our maintenance costs were likely to increase since there have been not likely to be as numerous action owners to distribute the price out set alongside the factors homeowners.
Centered on what we've observed and noticed, we shall proceed to possess our deeded week and never be changing to factors until there's some enhancement towards the resort. We don’t worry about the rest of the possibilities to us by joining via Festiva factors once we currently POSSESS our deeded week for so long as we would like.
Your comments could be valued,
K. Smith
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