To Whom It May Concern,
My family and I were denied getting on a Disney Cruise because they (Nurse on the ship who is not even a doctor) felt my daughter was contagious, without checking her temperature, or performing any other test. They gave us a letter that we can use as a future cruise voucher (which we didn't want at the first place) or we could void that vouched and utilize travel insurance.
My daughter had vomited on Sunday Apr 19 due to a common cold. At the time of boarding, which was Apr 22 I was asked if any one in your family had vomited in past three days, I answered yes to it.
We explained to the medical rep on board that our daughter is fine. She hasn't vomited in last 48 hours. She does not have stomach flu or any other disease that is contagious.
We are really upset how Disney has treated us. We asked for a full refund which, for the cruise but Disney denied refunding our money.instead they offered us the following which we denied.
1. Stay at Disney resort, tickets for all 4 Disney Theme parks, and $150 food voucher. (Food voucher was useless for us, as we only eat Kosher meat).
2. A letter that we can use as a future cruise, which does not cover the air fair, from Edmonton, Canada to Orlando, Florida.
Please give me your opinion, on what should I do. I am thinking of doing the following.
1. Try to file an insurance claim for Disney Cruise only.
2. Ask Disney to refund me the air fair.
3. Also the money that I spend over their, after we were denied boarding. (Rental Car, staying at Hotel, food cost, Disney Magic Kingdom One day pass and Sea World day pass
Or
Sue Disney for
1. Not refunding the Cruise line fare (including, extra insurance & money we spend for Transportation) 1,373.44 USD
2. Air fair $2000 CND
3. Lodging charges, included in the money spent on Food while are stay at in Disney)
a. Hotel = 200
b. Rental car = 204
c. Food = 240
4. Missing work for 5 days (I work as contract no money for time off) = 1840 CAN
5. Lawyer's expenses and filing a claim.
6. Apology from Disney Cruise line, for ruining our vacation. (Because this was a surprise for our daughter. She didn't know about it till we were about board).
Please give me your opinion what route should I take, in order to get my money back from Disney Cruise line.
Sarosh
Edmonton, Alberta
Canada
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