This review is for the new owner of Northwest airlines.
I have a case where my wife flew to California to visit sisters, one sister was having some medical issues. Unfortunately her youngest sister died two days before returning home. She called delta and explained the circumstances, that she needed to change her return flight by one week so she could be there for the funeral. She gave them the name of her sister, the hospital where she passed away at, and the name of the funeral home.
The representative told her that it was there policy, that any changes to the original ticket, that there was an additional charges of over $250.00.
I can remember when airlines had a heart and as long as the information could be verified there was no extra charge and would do what was necessary to not add additional stress to an already a very stressful circumstance.
I when to delta’s website and contacted them via there email, that was on Sunday 4/19/09, I addressed my concerns and asked for an explanation why there was an additional charger for an unusual occurrence. That it was not planned, who can plan a death, and all of the information was furnished to there representative to be verified. Today is Wednesday 4/23/09 and they haven’t had the courtesy to even reply back.
They need to learn how to treat there customers and at a minimum reply back to my concerns. Because of there action or should I say lack of action, I will need to rate this airline with a negative 4. I guess being the biggest makes you care less about customer service.
Delta has lost my business for ever and will recommend that our employees find another carrier to meet our traveling needs. Delta may have made a few dollars but will lose allot more (loyal customers).
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