Usacomplaints.com » Traveling & Tourism » Complaint / Review: Priceline.com - Hotel not booked in Area they descibed. #415325

Complaint / Review
Priceline.com
Hotel not booked in Area they descibed

I created an offer to get a 4*hotel in Paris France within an area comprehensive Eiffel Tower - Grenelle - Montparnasse and also the explanation read: "Nothing in London is more attractive than walking through the Champion de Mars consuming the magnificent view of London' many renowned appeal, the Eiffel Tower. After sunset, capture the Structureis intimate light-show, which shows every time. To get a diverse watch, tour London in the water on the riverboat within the Seine - most of them set sail out of this region. Additional sights situated in this area range from the National Assembly, Military College and Le Bon March, the planetis first departmentstore."

What I acquired was a resort within an office park outside the town. I tied enjoying good and went thru three degrees of client service. I subsequently delivered a notice towards the leading 5 officials of the organization. No reply. I subsequently submitted grievances using the Lawyeris Common of OR and CT. Next I submitted a challenge with AMEX.

Their only reply has been... It comes within the planned region. Which is really a laugh if you don't really are a city advisor and understand the town... The purpose is They explain and region and provide you something different.

Below please find my conversation with Priceline:

Expensive Girls and Guy,

I'm writing for you when I have obtained no fulfillment in the 1st three sections of the business. I don’t genuinely believe that you realize that deceptive marketing isn't authorized or perhaps a very customer-friendly choice. I’ve just noticed “we are extremely sorry, we can’t do something to help” you are able to and you have to. Should you got the full time to see what Priceline’s explanation claims plus they take a look at what I acquired you'd undoubtedly realize my disappointment. Below will be the notice I published yesterday followed closely by your personal Teddi Cremeans, response. I wait a much better result.

I've been a devoted Priceline.com client because the starting, and also have been extremely pleased with vehicles, resorts etc.

The above mentioned reservation is just a catastrophe. After I reserved and looked over the places you determine, I started with region 3 you explain as Champs Elysees, Chrome etc. Used to donot get my space and so I included region Region 4 Eiffel Tower - Grenelle - Montparnasse. What I obtained is nothing beats these places. Your explanation of the region is: "Nothing in London is more attractive than walking through the Champion de Mars consuming the magnificent view of London' many renowned appeal, the Eiffel Tower. After sunset, capture the Structureis intimate light-show, which shows every time. To get a diverse watch, tour London in the water on the riverboat within the Seine - most of them set sail out of this region. Additional sights situated in this area range from the National Assembly, Military College and Le Bon March, the planetis first departmentstore." What I acquired was nothing of the type. The particular resort was good, it's not yet in the region you explained above. I estimate in the real resortis site:

Background and national history

* Historical monument

* arc de triomphe: 7.00 km / 4.38 mi

* eiffel tower: 4.02 km / 2.50 mi

* INVALIDES: 6.00 km / 3.75 mi

* le grand palais: 7.00 km / 4.35 mi

* musee dorsay: 8.00 km / 4.97 mi

* musee du louvre: 8.00 km / 4.97 mi

* Galleries

* grand palais: 7.00 km / 4.38 mi

* LOUVRE: 8.00 km / 5.00 mi

* musee d'orsay: 8.00 km / 5.00 mi

* Unique visitor region

* champs elysees: 7.00 km / 4.38 mi

* eiffel tower: 4.02 km / 2.50 mi

* montmartre: 20.00 km / 12.50 mi

That which you offered me was a company resort within an area that's never touristy.

I used 40 units together with your two sections of phone assistance, the very first mans title I don't remember, the Next guy was John Operating identification ROAL. He kept showing me how sorry he was, however the resort drops within the chart... This isn't appropriate. If everywhere inside your explanation you'd have stated "Contains places for example your neighborhood 5 La Protection, I'd haven't actually considered the choice.

I'd like should you might possibly stop my reservation and that I may simply guide a resort without identifying my cost or place me into a suitable resort and region. Period is of the substance please allow me know if you're able to help me.

Thanks for the time and interest.

Truly,

Pam michael

I'd enjoy any feelings or suggestions.


Offender: Priceline.com

Country: USA   State: Connecticut   City: Norwalk
Site:

Category: Traveling & Tourism

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