This complaint is about the InTownSuites in Tamarac/Fort Lauderdale, Florida, at 8191 West Commercial Blvd. If having an internet connection while staying a week or more at a hotel is important to you, do not stay here! If you are someone that uses the internet regularly for things like streaming music, YouTube, iTunes purchases and downloads, or anything that basically can be considered a data transfer you will be arbitrarily shut down and your internet connection will not be restored! You will not be warned, you will not get a second chance!
Though you are paying for a high-speed connection, this is a dog-slow 1.5 MB connection for the entire hotel of well over 200 rooms!!! The normal, residential ComCast cable connection per household is 8 MB, so this is a terribly slow and lousy means of connection for a couple hundred rooms.
Another bad joke about this so-called hotel is the fact that you must supply your own Ethernet cable in order to connect to this very slow connection. How many people in 2009 carry an Ethernet cable with them for their laptops!?!? Yes, in most all people did, but for the last five years all laptops have WiFi and most people have never used an Ethernet cable to connect their present laptop! So you have to run down a cable at a local store, rather than them loaning these out. That sucks a big one!
If they realize that you are actually trying to use this very obsolete connection, then they will shut you off and you will not have it turned back on!
I must do work on the net, as well as get most all my news and entertainment from the net and these jokers turned off my internet connection the last four days I was there for a week's stay!!!
If you are staying in one of these places, you might find that you'll need to supply your own soap, toilet paper and towels! You get only two tiny hotel sized face bars of soap, not the tiny bath size ones, but the smallest ones out there. The towels are thin and super scratchy and you only get one roll of toilet paper!
When you complain to the manager of your legit complaint, they give you an 800 number to call, which is never answered by a person, nor are any of your calls returned. There is no customer service at these places. If you do your research on InTownSuites, you'll find a number of complaints on the net.
Therefore I have to say that I have been ripped off by this lousy so-called hotel and I have to warn you all about this!
0 comments