Marketing 4 Sunset group took advantage of us and I beleive they are taking advantage of thousands of Americans! About one year ago my husband and I had a phone call from a man who was selling a time share in Cancun. After 2 hours on the phone with him and looking at the web site he gave us while he was on the phone; we purchased a trip. The trip was to include our choice of three hotels in Cancun and a trip to Florida, Disney World / Daytona Beach. What was suppose to be ony $475 turned out to be $600 for the vacation.
While trying to make reservations to Cancun, the customer service person kept trying to persuade me to choose Laguna Suites. This happend 2 different times that I called to inquire about the hotels. When I finaly made the reservation, I was charged another $20 and was told there were plenty of vacancies at the Ocean Hotel, another one of their choices.
Closer to the time when we were close to travel there, I recieved a e-mail stating that we have been moved to Laguna Suites. We had no say so in the matter cuz they told us that Ocean Hotel was under construction and that the other hotels were full. So we proceeded to stay at Laguna Suites.
The Laguna Suites was a rip off! There were no microwaves, no fridge. We went to hear the Time Share talk and what was guarenteed to only be 90 min, was 5 hours of our time. They kept us there for 5 hours! We had such a terrible time. On Nov. 26, I spoke with a customer serv. Person named Arturo and he told me that we would only need to go to the Time Share session in Cancun and not in Florida.
Today, December 17, I called to inquire about making reservations for my family to take the second part of the trip, Disney World, Fl. And Daytona Beach. I was told by the representative that they no longer are offering Daytona Beach.instead they increased the number of day in Disney World. He also told me that I would be charged $20 for making a reservation and that we would need to attend another Time Share Presentation while in Florida.
At this point, I realized that my suspicion of this company being a scam was correct! I told him what the other rep told me and he said there was nothing he could do about it. This is the proceedure if I wanted to make a reservation.
We feel taken advantage of and I really would like to do something about this. I guess this is a first step.
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