Cancun Premier Vacations refused to refund my money. I am very upset with them because the information I was provided during my initial conversation was false. Upon attempting to recover the money I gave them for a travel package to the Laguna Suites Golf & Spa, I was put on hold several times while a taped portion of my conversation was reviewed. The associate I spoke with declared that I was not in a position to have my money refunded.
During my first conversation, I was given a seemingly harmless and very enticing sales pitch on resorts in Cancun, local attractions and a huge discount on accommodations at one of four travel destinations. During the conversation,
Upon contacting Cancun Premier Vacations to make reservations at the Laguna Suites Golf and Spa, I was informed that I would have to attend a 60 to 90 minute presentation during the first morning of my visit.
Shocked, I immediately called back to try tro contact the person that initially told me about this package.
During a recent call to Cancun Premier Vacations, and after being put on hold for close to an hour I was told that my voucher was non-refundable as was stated during the taped conversation. I courteously but firmly rejected their position as I had in no way, at any time during the conversation given my consent to any of the other Terms and Conditions
of the Contract, most importantly the 60-to-90 minute presentation.
I will be canceling my reservation to stay at Laguna Suites Golf and Spa, and I will no doubt be told that my money is non-refundable for that portion either I am left feeling cold, bitter, alone and disgusted for allowing myself to get duped into what is now a big mistake. PLEASE, at this time I urge everyone who reads this to avoid any and all communication with Cancun
Premier Vacations and their parent corporation The Sunset Group. Unless of course you are in my situation and are seeking what is rightfully yours.
All i want is my money these crooks scam me out of, I've also contacted the FBI online, FTC
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