We wound up as of this resort since it was alone for kilometers around which was accessible during hurrican Ike. (We went for 9 hrs)
Me and my four kids (ages 17,8, 19m & 3m).
We were billed $330 to get a two bed-room, for 3 times. I spend that much to get a completely new Marriot stick with room-service and clear clean areas. Then following the hurrican has ended we choose that people may keep each day early but do I obtain a reimbursement? No! Since we were one hour (thats right one-hour) in to the 3rd morning
Okay therefore the space was terrible smelling, it had been damp and dirty smelling. Both my children got ill from this. There is an enormous water leak in the primary hall and noone actually found clear it-up, it simply remained there the entire period.
We kept within the non-smoking aspect of the resort and there is an indication in the door leading out nevertheless that noone can smoke within many toes of this doorway. Each time I went that doorway there is somebody smoking right beyond it.
Then, because of the proven fact that we'd to remain there becasue of the storm we were designed to get our fees returned back again to us, however for the following 6 weeks-all I acquired was the run-around from their website. First these were awaiting the federal government box then your the next time I named noone understood what I had been referring to and might contact me back, noone actually called me back. Then your the next time I named they'd transformed homeowners and didnt possess a idea then your last moment I named they explained that I wouldnt be receiving something simply because they didnt take part in that government plan.
I had been really dissapointed to express minimal using the entire experience.
The maid service team couldnt talk an ounce of language then when you requested them to complete anything inside your space they'd simply look at you and nod. I believe that they're receiving paid nuts due to their function since they're from mexico.
Noone was pleasant or good whatsoever.
You folks have no idea just how to operate a resort or just how to handle your visitors. I ought to have gotten a reimbursement for the fees and also the additional evening I settled for. I'll never remain in one of these simple hotels again.
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