This a copy of a letter that I sent to Mr. Robert Dickerson, President of Carnival Cruise Lines.
Dear Mr. Dickerson,
My family and I, recently took the Mexican Riveria trip with the Elation. Departure date was January 12. The Elation is advertised at your web site with regard to "tips" as "Traditional" meaning that tips were optional at a suggested rate. At the end of our cruise, we were denied any option and forced to pay tips according to the rate used on ships identified
as "Reversed". We attempted to pay tips according to our desires but were forced to pay the "Reversed" rate of over $200 for the 3 of us. After complaining, the ship's staff discounted on person from tips.
We enjoyed most of the voyage using some but not all of the dining facilities, everyday. We had planned to tip according to the services we felt were rendered to our satisfaction. I have to tell you that we are greatly disappointed and will never travel with Carnival, again. Also we are sharing our experience with the public via the Internet and any other way possible and notifying public agencies of your fraudulant advertising.
Sincerely,
Leonard *
*
Hayward, Ca 94541
Cc: Mr. Steve Cooley, District Attorney, Los Angeles County.
KGO Channel 7 News San Francisco Ca.
KRON Channel 4 News San Francisco Ca.
Consumer Affairs.com Washington Dc.
Complaints.com
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