Usacomplaints.com » Traveling & Tourism » Complaint / Review: Summer Bay Resorts - A great time!. #371904

Complaint / Review
Summer Bay Resorts
A great time!

This is a promotional offer that comes up on your computer when you visit certain websites. I took advantage of the same vacation offer and had no problems with it. YOu have to go on a tour of the resort, of course, and there were upgrade fee's (I chose not to upgrade), taxes, and port charges to pay. I had to find my own way there and bring my own spending money.

I also had to do a recording with them when I purchased agreeing to their cancellation policy (30 days - state law). The recording also stated exactly what I was receiving in the vacation package, which was 6 days 5 nights Orlando, 4 days 3 nights in Daytona Beach oceanfront, a cruise to Grand Bahama Island and stay on the Island for 4 days 3 nights. Hotel taxes on the Island were a little steep, but given my experience, totally acceptable. I was given 18 months to use the vacation, which wouldn't you know I couldn't make it, but they were really understanding and extended my time for me (I did have to pay a fee for that though).

This vacation was awsome. I dont understand all of these reports. I had no problems. I did notice repeatedly in every single report on this company that people just didnt understand what they were purchasing, despite the fact that they make you do a tape recorded contract stating exactly how to use and what is in the vacation. Many people didn't even have the customer service number correct but reported calling back to the sales office, the presidents office, the resort, everywhere but customer service! I read some lady even said they were supposed to give her spending money for the vacation. Preposterous! What company would do that! Somehow these people just didnt understand what they were getting into.

These 'awards' are simply ways to get people to see a resort in the hopes of getting them to buy a timeshare. I have also done this with disney and marriott, no probs, great time, and no, I didnt buy property rights (much to their dissapointment!). I would suggest NOT taking advantage of these promotions if you are not fully understanding of what its all about!

Another 'award' I received in Daytona Beach was meeting the lady of my dreams! We are schedualed to be married next year and I am currently looking for another promotional offer in beutiful Daytona Beach for the ceremony! Wish me luck everybody!!


Offender: Summer Bay Resorts

Country: USA   State: Florida   City: Orlando
Site:

Category: Traveling & Tourism

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