I recently had two occasions to phone the Continental Airlines customer service representatives to request help.
Both times I found the representatives to be very helpful and to try for more than one solution in order to respond to my need.
In the first situation, I needed an immediate flight for a family medical emergency and was offered a compassionate fare and immediate booking on the most convenient flight.
The second contact was made last night when just as I was finalizing some reservations, my computer crashed. One back on the Continental web site, the flights I had been booking cost almost $200 more! When the customer service rep. Could only quote me the higher fare, they then transferred my call to a tech support representative who was able to help me get back to the original fare. All I had to do was be patient during the process.
0 comments