I purchased tickets for my daughter Christine for travel in December. Part of teh itinerary was for travel on ATA. Travelocity issued paper tickets in March. When ATA went out of business in April I requested re-scheduling this for travel in July. Travelocity agreed to do this if I first send back the paper tickets. I did so in June. I called them shortly thereafter and they acknowledged receiving the paper tickets. Travelocity sent me a confirmation email with the new July itinerary and it also stated thata reply email was not necessary. Travelocity also issued a 6 letter confirmation code for on-line or kiosk check-in. The day before travel, on July 8th, my daughter tried to checkin online. It was denied and the airline, Midwest Air, said that paper tickets were necessary for check-in. I called Travelocity and they said they could not get paper tickets to her in time for her flight. They said she should go to the airline counter and claim "she lost her tickets" and file a Lost ticket claim, pay the fee, then apply to Travelocity for a refund. When she tried to do that, Midwest said they do not have that lost ticket policy anymore. She would have to buy a new ticket. I called Travelocity and they said if that was the case, she should buy a new ticket, keep the receipts and apply for a refund. I told them Travelocity should buy the tickets for her and that I already paid for the tickets. They declined and said that the only way they could accommodate her was if we bought another ticket. She did so and promptly filed a refund claim the next day. Upon calling travelocity and faxing/mailing them all of the documents, Travelocity is claiming the do not owe her a refund because they already sent the paper tickets to her. They are getting "stuck" on the first set of tickets they issued, one ones I sent back to them. I told them, how could I book the July flight when I sent the tickets back to them in June. I never received paper tickets for the July flight since the confirmation email led us to believe that on-line or kiosk checkin was acceptable and that this was an e-ticket, especially when the email stated that a reply email was not necessary. I have spent 5 hours on the phone arguing with the agent, then the supervisor but did not get any straight answers or implication that a refund was coming. They are trying to avoid the issue and are ripping me off!
0 comments