I visited this property as a gift to my niece for her birthday. Upon arrival I fould that they had given away the room I reserved although I specified late check in when I placed the reservation, then the front desk agent processed my visa check card not once but several times though she told me she had not.
I went across the street to withdrawl money from the bank and as the teller processed my transaction she explained that my account was overdrawn. Impossible I said she then showed me where the hotel had charged my card 3 times for the room rate plus the security deposit.
I called the hotel rathr than walking back across the street the agent said again she had not charged my card the bank rep tried to walk her through placing a credit on my account for the chjarges but this idiot couldn't comprehend any of it. Five minutes before bank closing and here I stand my niece, sister and best friend tired and no where to go.
I returned to the hotel and was offered petty cash ($50) for te inconveinence we ended up in seperate rooms. The weekend was a total disaster. I called the corporate office and was told the general manager would get back to me, that was 3 months ago. Marriott certainly is the company that just doesn't give a damn in the future my business will go to Hilton hotels.
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